Privacy Policy
Dropizon ("we", "us") is a software service for online sellers, operated from London, United Kingdom. This policy explains what information we collect when you use dropizon.com and the Dropizon browser extension (together, the "Service"), why we collect it, and the choices you have. By creating an account you agree to the practices described here.
1. Who we are
Dropizon
Suite C229, 4-6 Greatorex Street, London, E1 5NF, United Kingdom
Email: dropizonsupport@gmail.com
2. What we collect
Account information
- Your email address, name (optional), the eBay store name you tell us (optional), and a password, which is stored only as a salted one-way hash.
- Your subscription plan, its dates, and a record of the payments you make. We never see or store your card number, bank details or wallet credentials; payments are handled by our payment provider, Stripe, on their own secure checkout page, and Stripe keeps the card for the monthly payment.
Marketplace data you connect
- eBay: when you connect an eBay account you authorise Dropizon through eBay's official sign-in (OAuth). We receive an access token, your listings (titles, SKUs, prices, quantities, images), your business policies, and your orders. We never receive your eBay password.
- Orders: to help you fulfil an eBay sale the Service stores the order's items and the buyer's shipping name, address and phone number as eBay provides them. This is your customer's personal data; you remain responsible for it under eBay's policies, and we process it only to display it to you and to assist you in placing the supplier order.
- Amazon product data: the browser extension reads product prices, availability and details from Amazon pages open in your own browser, on your instruction and for the products you track. We store that product information (price, stock status, title, images) to reprice your listings. We do not collect your Amazon password; any Amazon sign-in happens in your browser, with Amazon.
Technical data
- Server logs: IP address, browser type, pages requested and timestamps, kept for security and troubleshooting.
- An audit log of actions taken in your account (sign-ins, listing changes, price pushes) so that you and we can see what happened and when.
- The extension reports its version and a heartbeat so that the console can show whether it is connected. It does not track your browsing outside the Amazon and eBay pages it works on.
3. Why we use it
- To provide the Service: reading prices, calculating your markup, updating your eBay listings, tracking stock and showing your orders.
- To run your subscription: knowing which plan you are on, what it allows, and when it renews.
- To keep the Service secure and to investigate abuse or errors.
- To contact you about your account: an approval, an expiring plan, a problem we found. We do not send marketing email without your consent.
We do not sell personal data, and we do not use it for advertising.
4. Cookies
dropizon.com uses a single session cookie to keep you signed in, and stores your display preferences (such as theme or column layout) in your browser's local storage. We do not use third-party advertising or tracking cookies.
5. Who we share data with
| Recipient | What | Why |
|---|---|---|
| eBay | Your listing prices, quantities and the changes you ask us to make | To update your listings through eBay's API, as you authorised |
| Stripe (payment provider) | Your name, email, the amount payable and the card you enter on their page | To take your monthly subscription payment on their secure checkout and to let you manage your card and invoices |
| Our hosting provider | All service data, encrypted in transit | To run the servers the Service lives on |
We may also disclose information where the law requires it, or to protect the rights and safety of Dropizon, our users or the public.
6. Where and how long
Data is stored on servers operated by our hosting provider and protected by access controls, encrypted connections (HTTPS) and hashed passwords. We keep your account data for as long as your account exists. When you close your account, or ask us to, we delete your account, your connected eBay tokens and your order data within 30 days; server logs and the audit trail are kept for up to 12 months for security, then deleted. Payment records are kept for as long as accounting law requires.
7. Your choices and rights
- Disconnect eBay at any time from Integrations; this revokes our access token.
- Remove the extension from your browser at any time; nothing further is read from Amazon.
- Access, correct or delete the personal data we hold about you by emailing dropizonsupport@gmail.com. We answer within 14 days.
- Close your account by emailing us; see the Refund Policy for what happens to a paid period.
8. Children
The Service is for businesses and adults. We do not knowingly collect data from anyone under 18.
9. Changes
If we change this policy in a way that matters we will show the new date at the top and, for significant changes, email account holders. Continued use after a change means you accept it.
10. Contact
Questions about privacy: dropizonsupport@gmail.com, or in writing to Suite C229, 4-6 Greatorex Street, London, E1 5NF, United Kingdom. See also our Contact page.