Shipping & Service Delivery Policy
Dropizon is a software subscription delivered online. No physical product is shipped, so there are no shipping charges, carriers or delivery addresses. This page explains what you receive after paying, how quickly, and where.
1. What is delivered
- Access to the Dropizon web console at dropizon.com under the email address you signed up with.
- The Dropizon browser extension for Google Chrome, downloaded from the console's Extension page and installed in your own browser.
- The plan you paid for (its listing allowance and eBay-account rule), active on your account for the period paid.
2. When
| Step | Timing |
|---|---|
| Account created on the sign-up page | Immediately; it waits for approval |
| Account approved and plan activated | Within 24 hours of your payment being confirmed by Stripe, usually within minutes, and within a few hours during business hours at most (Monday to Saturday, 10:00 to 19:00 PKT) |
| Monthly renewal | Automatic: the card is charged at the start of each month and your access continues without interruption |
| Plan upgrade | Applied to your account within 24 hours; listings previously above your cap start being repriced on the next cycle (within an hour) |
You are notified by email when your account is approved or your plan is updated. If 24 hours pass without access, contact us and we will resolve it the same business day.
3. Where
The Service is available worldwide, wherever you can reach dropizon.com and use Google Chrome. It works with the Amazon and eBay marketplaces you connect, in the currencies they use.
4. What we do not ship
Dropizon helps you reprice listings and place supplier orders for your eBay sales. We do not sell, stock, pack or ship the products you list. When a buyer orders from you on eBay, the item is shipped by the supplier you order it from (for example Amazon) directly to your buyer, under that supplier's shipping terms. Delivery times, tracking, returns and damage for those goods are between you, your supplier and your buyer, in accordance with eBay's policies. Dropizon only records the order details and the tracking number you enter, to help you manage it.
5. Requirements on your side
- A Google Chrome browser on a computer that stays online while repricing runs.
- An eBay seller account you can authorise, and an Amazon account signed in in that browser for reading prices and placing orders.
- An internet connection. The Service cannot read prices or push updates while your browser is offline.
6. Problems with delivery
If you paid and cannot access the Service, or your plan does not show correctly, email dropizonsupport@gmail.com with the email on your account and the payment date. A period we could not deliver is refunded or extended under the Refund Policy.
7. Contact
Dropizon · Suite C229, 4-6 Greatorex Street, London, E1 5NF, United Kingdom · dropizonsupport@gmail.com