Return & Refund Policy

Dropizon is a digital subscription service, so there is nothing physical to return. This policy explains when a subscription payment is refunded, how to ask for one, and how long it takes. We want you to pay only for a service that works for you.

1. Seven-day guarantee on your first payment

If Dropizon is not right for you, tell us within 7 days of your first payment and we refund it in full, no questions asked. This applies once per customer, to the first subscription month you pay for. Cancel the subscription at the same time (Manage billing on your subscription page) so the next month is not charged.

2. Renewals and later periods

• A subscription renews automatically every month on your card until you cancel. A renewal payment is refundable within 48 hours if you have not used the Service in the new month and you cancel at the same time; after that, the month is considered used and is not refunded.
• We do not give partial refunds for the unused part of a month after you cancel. Your access continues until the month already paid ends, and nothing further is charged.
• Moving to another plan starts the new plan the day it is paid and cancels the old subscription; the unused part of the old plan's month is not refunded.

3. Always refunded in full

• Duplicate or mistaken charges: a payment taken twice, or for the wrong plan or amount.
• A period we could not deliver: if your account was approved but the Service was unavailable to you for more than 3 consecutive days for reasons on our side, you may choose a refund for that period or a free extension of the same length.
• If we discontinue the Service: the unused part of any paid period is refunded pro-rata.

4. Not refunded

• A period that has been used beyond the windows above.
• Losses on your listings, sales or marketplace account arising from the pricing rules you set (see the Terms & Conditions, section 7).
• Downtime caused by Amazon, eBay, your browser, your computer or your internet connection.
• An account closed for breaking the Terms.

5. How to ask

6. How long it takes

• We reply to every refund request within 2 business days and tell you the decision.
• An approved refund is issued within 7 business days to the payment method you paid with, through our payment provider, Stripe. Depending on your bank it can take a further 5 to 10 business days to appear on your statement.
• A refund is for the amount you paid us; if a currency conversion applied at payment, the refund is made in the original currency and amount, and your bank's exchange rate on the day may differ.

7. Cancelling

You can stop at any time: cancel from Manage billing on your subscription page, or email us and we cancel it for you. No further payment is taken and your plan runs to the end of the month already paid. If you would like your account and data removed, email us and we close it as described in the Privacy Policy; closing an account also cancels its subscription.

8. Contact

Dropizon · Suite C229, 4-6 Greatorex Street, London, E1 5NF, United Kingdom · dropizonsupport@gmail.com